Clinical Home Healthcare & Pharmacy Support Specialist | Newmarket, Ontario, Canada

Total Health Pharmacy • Full-time • Newmarket, Ontario, Canada • 4m ago

Company Description

Total Health Pharmacy is one of Ontario's largest pharmacy chains, with over 40 owner-operated locations across Southern Ontario. We specialize in providing comprehensive and efficient pharmacy services supported by state-of-the-art technology, which enables accurate monitoring of patient medical histories and improves client safety. With a 25-year legacy, we have established strong partnerships with charitable organizations, retirement homes, group homes, and corporate and union benefit plans, demonstrating our commitment to the community. At Total Health Pharmacy, we deliver exceptional customer service and contribute to causes that improve the lives of underprivileged children, seniors, and physically challenged individuals.

Job Summary

We are seeking a Clinical Home Healthcare & Pharmacy Support Specialist to perform a dual role supporting both home healthcare services and regulated pharmacy operations within a community pharmacy that is also an Assistive Devices Program (ADP) authorized home healthcare vendor.

Because the pharmacy provides both regulated pharmacy services and specialized home healthcare medical device services, candidates must have experience in a community pharmacy environment AND demonstrated practical experience or training in home healthcare, including patient assessment, measurement, or medical device support.

This position is not suitable for candidates with experience in only one area. The successful candidate must be able to support pharmacy workflow under pharmacist supervision while also assisting patients with the assessment, fitting, and documentation of home healthcare products and medical devices.

WAGE: $36.00 per hour

HOURS: 30-40 hours per week (Must be willing to work weekends)

EMPLOYMENT: Permanent, Full-Time

Duties & Responsibilities

Home Healthcare and Medical Device Support

Conduct patient assessments prior to recommending compression garments, braces, mastectomy prosthetics, wound care supplies, and continence products
Take accurate anatomical measurements to determine appropriate product sizing and therapeutic suitability
Assist patients with the selection, fitting, and adjustment of compression garments, lymphedema products, and mastectomy prostheses
Educate patients and caregivers on the proper use, care, and maintenance of medical devices and home healthcare equipment

Assistive Devices Program (ADP) Documentation

Prepare and submit Assistive Devices Program (ADP) documentation and claims for eligible medical devices
Maintain accurate documentation in accordance with OCP and Ministry of Health standards
Ensure patient confidentiality and regulatory compliance

Interdisciplinary Healthcare Collaboration

Communicate with pharmacists, pharmacy technicians, physicians, nurse practitioners, occupational therapists, and physiotherapists regarding patient care needs
Support continuity of care by coordinating product recommendations and documentation with the healthcare team
Ensure patient confidentiality and compliance with applicable healthcare regulations and privacy standards

Pharmacy and Operational Support

Assist pharmacists with prescription preparation tasks under supervision including labeling, packaging and workflow support
Operate pharmacy automation and compliance packaging equipment such as BD SynMed, McKesson PacMed/PacVision, ScriptPro, or similar pharmacy automation systems
Maintain accurate patient documentation in accordance with Ontario College of Pharmacists and Ministry of Health standards

Administrative and Patient Service Support

Process patient orders and documentation for medical devices and pharmacy services including rental and supply coordination where applicable
Assist with billing and reimbursement processes involving private insurance plans and provincial programs such as Ontario Drug Benefit, ODSP, OW, IFHP, and Trillium Drug Program
Provide patient-focused service and support to individuals and caregivers in a healthcare setting, including individuals with disabilities or complex care needs

Requirements

Education

Completion of a Pharmacy Assistant or equivalent pharmacy assistant training and experience.
Completion of structured training in compression therapy, mastectomy fitting, wound care, or continence support

Experience

Pharmacy Experience (Required)

Experience working in a community or retail pharmacy environment
Experience supporting prescription processing and pharmacy workflow under the supervision of a pharmacist
Experience using a pharmacy management system (such as Kroll/Telus Health Solutions or similar)
Experience assisting with medication packaging, dispensing workflow, and pharmacy automation systems

Home Healthcare Experience (Required)

Experience assisting patients with home healthcare products or medical devices such as compression garments, braces, wound care supplies, continence products, mobility devices, or similar therapeutic products
Experience providing patient instruction on the use and care of medical devices or therapeutic products
Experience supporting documentation or reimbursement processes for healthcare products or programs, such as the Assistive Devices Program (ADP)

Certifications and Training

PHARMACY-BASED TRAINING

Completed/currently enrolled in a Canadian Pharmacy Assistant/Technician Course
Good working knowledge of the Pharmacy Management System Kroll/Telus Health Solutions, including prescription entry, data verification and drug packaging
Experience operating pharmacy automation and compliance packaging equipment, such as BD Synmed Automation Machine, McKesson PacMed and PacVision machines, and ScriptPro Vial-Filling machine
Basic Level A Compounding Training

HOME HEALTHCARE-BASED TRAINING

Training or experience assisting patients with medical devices, compression products, or home healthcare equipment
Customer Service for Vulnerable Population and those with Disabilities (Accessibility Training)
Certification in compression therapy, mastectomy fitting and/or lymphedema fitting
ADP technician support for Mobility devices
Knowledge of wound care, ostomy and continence products

CUSTOMER SERVICE / ADMINISTRATIVE / HEALTHCARE BILLING (ADP, INSURANCE) & SPECIAL REIMBURSEMENT TRAINING

Training/Knowledge on 3rd party insurance reimbursement programs including private insurance, Federal Programs (IFHP) and Provincial Drug Programs (Ontario Drug Benefit, ODSP/OW/Trillium)
Familiarity with POS systems and integration with accounting software (e.g., Quickbooks)
Heartland PCAmerica Cash Register Express POS, including Rental Tables, Pricing Tables, Quotes, Work Orders, and Invoicing
Working knowledge of Financial Support Streams and experience with Patient Support Programs, Charities and Federal and Provincial Government Support Programs
Language English – proficient reading and writing

WORK SETTING